Return and Refund Policy

Current version published on 25/08/2024. The current version takes effect on 25/08/2024.

At UdhamDigital, we are committed to providing high-quality software and digital products. We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the terms and conditions under which you can return products and request refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Timeframe: Refund requests must be submitted within 30 days from the date of purchase.
  • Condition of Product: The product must be unused, undamaged, and in its original packaging (if applicable).
  • Digital Products: For digital products, if the product has been downloaded or accessed, it is not eligible for a refund. This includes any software licenses that have been activated.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email at [support@udhamdigital.com].
  2. Provide Necessary Information: Include the following details in your request:
    • Order number
    • Purchase date
    • Reason for the refund
    • Any relevant details or evidence (e.g., screenshots, error messages)
  3. Await Confirmation: Our team will review your request and respond within 3-5 business days.

3. Processing Refunds

  • Review Process: Once your refund request is received, we will assess the eligibility based on our policy.
  • Approval Notification: You will be notified via email whether your refund request has been approved or denied.
  • Refund Method: If approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift Cards: All sales of gift cards are final and cannot be refunded.
  • Downloaded Software: Any software products that have been downloaded or accessed are not eligible for refunds.
  • Services Rendered: Services that have been fully rendered or completed are non-refundable.

5. Exchanges

  • No Exchanges: We do not offer exchanges for digital products. If you wish to obtain a different product, please request a refund for the original product and place a new order.

6. Cancellation Policy

  • Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of purchase. If the product has not been downloaded or accessed, we will process your cancellation and issue a full refund.

7. Changes to This Policy

  • Policy Modifications: UdhamDigital reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us

Praveen Hgde, Inc. welcomes your questions or comments regarding the Terms and Conditions:

Email Address: [support@udhamdigital.com]

 

Effective 26/08/2024